When will my order ship?
♡ Current processing time for us to ship your order is 1-2 business days after you purchase.
When will I receive my order?
♡ U.S orders: Typically 3-5 business days after shipping date.
♡ International, outside the U.S orders: Typically 4-8 weeks after shipping date, sometimes up to 12 weeks if there are delays.
Please note, delays may occur while your order is in transit. This is most often with International packages due to customs and safety checks.
What will i receive in my package?
♡ All orders come with an extras baggie that includes a business card with slime care instructions, borax to make your own activator, and candy. Larger orders get more fun extras like candy, free slime, and slime supplies.
Why did my slime arrive underfilled from the brim line?
♡ All slimes are only filled to the corresponding ounces that they are listed as. All our 8oz slimes are packed in 10oz jars to leave extra room for inflation, and so your slime does not dry out.
What ingredients are used in the slimes?
♡ We make all our slimes using glue, borax, food dye, and skin safe fragrance oils. We use instant snow for our cloud and icee slimes. We use clay for our clay slimes and cloud dough slimes. If you have any allergy questions or concerns please contact us before purchasing.
Do my slime add-ins come separately or inside the slime?
♡ This depends on the type of add-ins the slime has and if we decide to provide them separately in a bag or inside the slime. Most charms come separately in a small bag for you to add yourself. Sometimes we include some charms inside the slime so you will find the charm placed on top of your slime or it can sink to the bottom.
How do i apply a discount code to my order?
♡ First, click "checkout" once you have your slimes added to your cart. then, click on "show order summary" and then you can add your code to the box that says "gift card or promo code".
Why can't i add more than one discount code to my order?
♡ Our website only allows one discount code per order. You can not combine two codes together.
Refunds, returns, cancellations?
♡ We don’t process refunds, returns, or cancellations at request and after an order has shipped out since slime is a perishable product. There is a 20% fee for all refunds and cancellations before an order is shipped out.
I put the wrong address or my address is incomplete missing a house/unit/apt/space/etc number, what do I do?
♡ If you put the wrong address for your order, please reach out to us immediately via email at firstname.lastname@example.org and our customer support team will update your address if it hasn't been shipped yet. If your order has already been shipped with the wrong address, you can reach out to your local USPS and they can re-forward your package to your correct address.
Most of the time, if you put an incomplete address for your order, it will get returned back to our warehouse. We can re-ship your package with a new shipping label with a shipping fee.
We are not responsible for delivered/returned packages with an incorrect or incomplete address.
What happens if my package gets lost or stolen in transit?
♡ We are not liable for packages once they are in the hands of USPS. If your package gets lost or stolen please contact your local USPS or the shipping carrier directly.
I have not received my package yet, what do I do?
♡ For U.S orders, if it has been over 10 business days since your package shipped, contact your local USPS for more information on where your package is.
♡ For International orders, if it has been over 12 weeks since your package shipped. Contact your local post office for more information on where your package is.
Have any more questions that you didn't find an answer to?
Contact us via email at email@example.com and our customer support team will get back to you within 1-2 days.